This Privacy Notice tells you what to expect us to do with your personal information.

Contact Details

Post

FosterSupport LTD.,
Albion Mills Business Centre,
Greengates,
Bradford, BD10 9TQ

Telephone

01274 946660

Email

advice@fostersupport.co.uk

What Information We Collect, Use, and Why

We collect or use the following personal information for service updates or marketing purposes:

Names and Contact Details
Marketing Preferences - to send you information on our courses, talks, news, and other member events.

We collect or use the following personal information for research or archiving purposes:

Purchase history - to keep a record of your subscription history.
Website and app user journey information - to make sure our website is as user friendly as possible.

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Payment details
Account information
Purchase or service history
Relevant information from previous investigations
Correspondence

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month (28 days).
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. This information is to ensure we have the means to support and contact you in the case of an allegation.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We provide our members with training and workshop opportunities as part of membership, which are sent via Email. You are free to opt out.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use anonymised data in order to see what our customers might want more of going forward.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

We only get information directly from you, when you sign up to become a member, or sign up to our mailing list.

How long we keep information

We store your information for as long as you are a member, plus 2 years after that in order for you to sign up again if needed. Alternatively, you can request for us to remove your data immediately at any given time in that 2 year period, once you are no longer a member.

Who We Share Information With

We never share your data with third parties without your consent (e.g. during an allegation.) However, we do utilise two third parties at sign up and point of payment, that you agree to use when signing up. These third parties are there to provide functionality, and only store the relevant data to provide their services to Us, and to You as a Customer.

Joint Data Controllers

Memberstack

We have a joint controller relationship with Memberstack. We process your personal information with that joint controller for the following reason:

Memberstack provide our user accounts and login service. Data is used to provide users with a login to our website.

Memberstack’s Privacy Policy can be found here.

Stripe

We also have a joint controller relationship with Stripe Inc. We process your personal information with that joint controller for the following reason:

Stripe provide our payment platform in order to process and take subscription payments for our service.

Stripe’s Privacy Policy can be found here.

Data Processors

Memberstack

This data processor does the following activities for us:

They provide our login/membership services on our website.

Stripe

This data processor does the following activities for us:

They provide our subscription and payment processing.

Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

ICO (Postal Address)

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO Helpline

‍0303 123 1113

ICO Website

https://www.ico.org.uk/make-a-complaint

Last Updated

2^nd February 2026

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We are pleased to have been accredited by RSQS. The accreditation mark provides confidence and assurance that we are complying with standards including sector specific legislation, corporate responsibility, information security and GDPR and it shows that we have demonstrated compliance to regulators, internal policies and governance controls.The accreditation process was undertaken by supplier information and risk management specialists Hellios and accreditation is by invitation only once you have been approached by an organisation looking to procure your services.

You may have seen John Lewis Partnership announce their intention to become a fostering friendly employer.

FosterSupport is one of the organisations who have been working with them over the past year. After many months of collaboration this August we facilitated a series of bespoke training courses to JLP managers to give them an insight into the trauma informed training foster carers use when supporting young people to enable them to better understand how to support their care experienced employees. This collaboration will continue next year as they continue to expand their employment scheme. We have also had meetings to provide advice and information to support their bespoke fostering friendly employer scheme. With our support they plan to make this the gold standard policy for fostering friendly organisations.

‍HERE is the video we made for them to promote the internal training sessions. The feedback we received from them about the training was brilliant.